Takenos

Los pagos con PIX son rápidos, pero a veces también pueden fallar. Te indicamos cuáles son las causas más frecuentes y qué hacer en cada caso.

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❌ Datos incorrectos: verifica que la clave PIX, el CPF o cualquier otro dato ingresado sea correcto.

❌ Saldo insuficiente: confirma que tienes fondos disponibles antes de intentar el pago de nuevo.

❌ Falla técnica temporal: en ocasiones, el sistema bancario o el servicio PIX puede presentar interrupciones momentáneas. En ese caso, intenta de nuevo en unos minutos.

- ❌ Datos incorrectos: verifica que la clave PIX, el CPF o cualquier otro dato ingresado sea correcto.
- ❌ Saldo insuficiente: confirma que tienes fondos disponibles antes de intentar el pago de nuevo.
- ❌ Falla técnica temporal: en ocasiones, el sistema bancario o el servicio PIX puede presentar interrupciones momentáneas. En ese caso, intenta de nuevo en unos minutos.

Revisa tu historial de transacciones en la app para confirmar si el pago fue procesado o no.

Busca el ID de transacción. Te servirá para consultar el estado con el comercio o con soporte.

Si el problema persiste, contáctanos desde la app o por cualquiera de nuestros canales oficiales.

1. Revisa tu historial de transacciones en la app para confirmar si el pago fue procesado o no.
2. Busca el ID de transacción. Te servirá para consultar el estado con el comercio o con soporte.
3. Si el problema persiste, contáctanos desde la app o por cualquiera de nuestros canales oficiales.

Contáctanos desde nuestros canales oficiales:

💬 Chat dentro de la app 📱 WhatsApp: +54 9 11 2471-6668 🇦🇷 y 🌎 / +54 9 11 3500-8073 🇧🇴 📸 Instagram: @takenosapp 🇦🇷 y 🌎 / @takenosapp.bo 🇧🇴 🎵 TikTok: @takenos_app 🇦🇷 y 🌎 / @takenos_app_bo 🇧🇴 🐦 X: @takenosapp

Aquí podrás ver los motivos por los cuales puede fallar un pago mediante PIX.

¿Por qué puede fallar un pago PIX?

Find answers and get help from Intercom Support and Community Experts

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¿Por qué puede fallar un pago PIX?

Causas posibles

¿Qué hacer si el pago falló?

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