Takenos

Si ves un cobro que no reconoces en tu Spicy Card, actúa de inmediato siguiendo estos pasos.

___________________________________________________________

Esto detiene cualquier transacción adicional no autorizada mientras se investiga el caso.

Abre la app de Takenos e ingresa a tu cuenta.

Ve a la sección Tarjetas desde el menú principal.

Selecciona tu SpicyCard y toca "Pausar tarjeta".

1. Abre la app de Takenos e ingresa a tu cuenta.
2. Ve a la sección Tarjetas desde el menú principal.
3. Selecciona tu SpicyCard y toca "Pausar tarjeta".

Paso 2: Contacta al equipo de soporte

Desde la app, toca el botón "Reportar" en el menú de tarjetas.

Informa sobre el pago no reconocido e incluye estos datos:

- Fecha de la transacción.
- Monto involucrado.
- Nombre del comercio.

1. Desde la app, toca el botón "Reportar" en el menú de tarjetas.
2. Informa sobre el pago no reconocido e incluye estos datos:
 - Fecha de la transacción.
 - Monto involucrado.
 - Nombre del comercio.

El equipo de soporte te guiará en el proceso de reclamo y te indicarça si necesitan información adicional.

Revisa tu cuenta regularmente para detectar cualquier otro movimiento sospechoso. Si encuentras más transacciones no reconocidas, repórtalas de inmediato.

🚨 Nunca te vamos a pedir datos sensibles de tu tarjeta como el CVV, la fecha de vencimiento o el número completo. Si alguien te los solicita en nombre de Takenos, no los compartas y avísanos.

Contáctanos desde nuestros canales oficiales:

💬 Chat dentro de la app 📱 WhatsApp: +54 9 11 2471-6668 🇦🇷 y 🌎 / +54 9 11 3500-8073 🇧🇴 📸 Instagram: @takenosapp 🇦🇷 y 🌎 / @takenosapp.bo 🇧🇴 🎵 TikTok: @takenos_app 🇦🇷 y 🌎 / @takenos_app_bo 🇧🇴 🐦 X: @takenosapp

Descubre los pasos a seguir para denunciar un pago que no reconoces con tu SpicyCard.

¿Cómo denuncio un pago no reconocido con mi SpicyCard?

Find answers and get help from Intercom Support and Community Experts

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¿Cómo denuncio un pago no reconocido con mi SpicyCard?

Paso 1: Pausa tu tarjeta

Paso 2: Contacta al equipo de soporte

Paso 3: Monitorea tu cuenta

A tener en cuenta

¿Necesitas más ayuda?